Have a question?   Here are the most commonly asked ones we get, with some detailed answers.  Try checking here first to see if your question is already addressed, but if it isn't, please contact us and we'll help you out!

This page is updated periodically - check back for more Q's and A's to be added.

NEW - Denotes a question we have recently added.

Current Questions:

Q: I am looking for a Material Safety Data Sheet and/or Technical Info on a product. Where can I find them?

 

A: Many of our MSDS and Tech Data sheets are online, so you can print and access them right away.  If you have an idea of what you are looking for, you can use the Search Engine provided on various pages of our site to help locate them.  However, some items are not online at this time, so if you require something that's not here, please contact us and we can FAX, E-mail, or Snail Mail them to you.

Q: The MSDS and/or Tech Data page for the product I need is not on the site. Why? NEW

A: Several of our products are numbered as per Government specifications and sometimes are listed under another number/name, so if you cannot find them on the site, contact us and we will assist you. Discontinued and phased-out spec. items are also not listed on our site. However, for disposal and handling purposes, you can check with us to see if we have an old MSDS on file or where one can be found.

Q: I'd like to place an order.  How can I do that?

A: We don't have an ordering system online at this time, but you can either call or drop by our store, or send us an E-mail for further information.

Q: What stores carry your products?

A: As a small, family-owned business, we only sell our products from our Retail Store in Tukwila, Washington.  However we do ship around the World, so if you ever need anything, just give us a call and we'll help you figure out what you need.  Running a close-knit business ensures that you will get the individual attention and quality you deserve!

Q: How did Farwest Paint get started?   How long have you been in business?

A: We have a page with Our Farwest Story where you can learn more about our Company History. Read all about how we got started and have grown over the years!

Q: What types of products do you sell?

A: We manufacture all types of paint products: Industrial, Government Specifications, Marine Coatings, Interior and Exterior coatings, Zone Marking Coatings, Sealers, Solvents, Stains, Thinners and Waterborne Primers.  In addition to the Farwest Brand, we also make Matson Marine, Jarvie Paint, and Old Sailor products. Many of our coatings are made especially for our Northwest Climate. We also carry a full line of sundry items in our Retail Store for your painting needs.  We stock all of our regular-line products year round, but we can also do special, made-to-order batches if you require them.

Q: I have heard about a new International Latex Paint Component System. How can I find out more? NEW

A: We are currently developing a new system specifically for International customers who wish to use a component-based paint system: for more information on our new International Latex Paint Component System, please contact John Sheehan at farwestjs@msn.com. You can also learn more on the "FarWest International" site (NOTE: site is based in Russia, and maintained outside of the USA).

Q: How do I find your Retail Store? Can you tell me how to get there?

A: Check this map on Map Quest's Website to get the info you need. You can tell it where you are coming from, and it will give you detailed driving instructions. If you are already on your way and are lost though, please give us a call from your cell phone (or the nearest phone to you) and we'll walk you through.

Q: Will I get the same pricing as listed on your Sale Page if I live out-of-state (Washington)?

A: Our Sale page covers specials that are good in person through our Retail store only. As shipping and packaging costs factor into orders sent out-of-state, we cannot guarantee pricing will match what is currently listed on our Sale page. Please call us about pricing for your specific needs and we will offer you the best price possible.

back to menu